Hugo Naturals - All Natural Vegan Skin Care Products

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Shipping and Returns

Shipping Policy

You can trust that your order will be quickly processed and safely delivered!  Please read the details below for further information to insure your package arrives when you expect it:

Free Shipping - Limited Time on Regular Product Orders

We offer free ground delivery shipping on regular orders over $49.00 within the continental Unites States (Hawaii and Alaska are excluded). 

Shipping Pricing:

Order Total*
Standard Shipping
$0.00 - $24.99
$25.00 - $48.99
$49.00 and up

*Excluding applicable sales tax and handling charges

Return Policy

We hope you enjoy your purchase!  But if you are dissatisfied with your order for any reason, you can return your items for a refund or exchange. Refunds for items returned within 60 days of the purchase date will be credited in the same form as the original payment type, with a receipt. Refunds for items returned more than 60 days after the purchase date, or without a receipt will be in the form of a credit redeemable on your next purchase. We’re sorry, shipping and handling charges are not refundable. Please mail your package in a prepaid, insured, traceable method to the address below, and indicate whether you prefer a refund (applies only if original receipt is included and the product was purchased within the last 60 days) or replacement, the reason for the return, a description of the item you are returning, and its price. Your return/exchange will be processed promptly upon its arrival and all exchanges will be shipped via standard ground shipping. Please allow 10-14 days for your return/exchange to be processed.

Hugo Naturals
21800 Nordhoff Street
Chatsworth, CA 91311

(818) 576-9917 or (866) 576-4846
Fax (818) 576-0517