Frequently Asked Questions
My shampoo looks cloudy. Why?
Because we only use natural ingredients, our products are more likely to experience color and transparency variations. This is normal, as these ingredients are not identical in nature and we do not use synthetic processes to normalize them. However, in those situations where cloudiness may occur due to exposure to low temperatures, bringing the product to room temperature and shaking it will generally restore the liquid to its initial clear state.
Are you considering organic certification?
When we created our line, we purposefully avoided the word “organic” in our labeling, even though we used many certified organic ingredients in our products. Here in the U.S. there is very poor, if any, regulation of personal care products. As a result, we chose not to be a part of that confusion.
Twelve months ago, things changed. The largest retailer of natural products in the world, Whole Foods Market, took a much needed stance on the word “organic” on personal care products carried in their stores. For us, this brought organic certification for body care onto a different playing field. As a result, we have begun the process towards organic certification.
In our opinion, not all organic certifications are the same. We have chosen QAI, the largest organic certifier in the world, as our organic certifier, because after looking in to all of the various organic certifiers, we found their standards for organic certification to be in alignment with our own high standards.
You can look for our new organic certification seals on our labels within the next 12- 18 months. Until that time, rest assured we do use the highest quality, 100% natural ingredients in all of our products.
We are always going to be the leader, setting the standard for others in our industry. Today, we are the first to offer an entire line of body care that is certified gluten free, soy free and vegan. We are also in the process of gaining non-GMO certification. We don’t use a natural certification, but we are pushing our industry to have one that is in alignment with our own high standards.
Do you offer bulk/refillable sizes?
We are researching the refillable packaging for our products, however we do not offer them currently. It’s a great suggestion. At Hugo Naturals we are very aware of using renewable resources, reducing consumption and restoring our planet.
Which of your products are gluten-free? Soy-free?
The only products that contain oats in our entire line are the Shea Butter & Oatmeal Bar Soap and the Oatmeal Mint Artisan-Bulk Soap. Both of these products have whole oats on the top surface that have been tested and certified gluten free. If your allergies are with wheat, the oats have not been cross contaminated. If you choose to incorporate oats, our soaps would be a good choice. The rest of our entire product line is soy, oat and gluten-free, as well as vegan. As a matter of fact, we are certified by the Celiac Sprue Association, or CSA, which is the largest celiac support organization in the United States.
What Shampoo & Conditioner would you recommend for my hair type?
For Oily, flaky and dry scalps:
Our new formulation of Balancing Shampoo and Conditioner (Tea Tree & Lavender) is designed to benefit oily, flaky and dry scalps.
For extra volume:
Our Vanilla & Sweet Orange Shampoo & Conditioner (Volumizing) is now designed to benefit all hair types by adding volume.
For color treated hair:
Our Color Protecting Shampoo & Conditioner uses Geranium to help keep a healthy sheen and balance without stripping your color treated hair.
For dry hair:
Our Moisturizing & Restoring Shampoo & Conditioner (Red Tea & Ylang Ylang) is specially formulated to moisturize dry hair.
For curly or frizzy hair:
And our Smoothing & Defining Shampoo & Conditioner (Coconut) choice is designed especially to benefit naturally curly or frizzy hair.
I live outside the United States and Canada. Can I still purchase your products online?
Do you offer samples? I hate to pay full price to try something new.
We sell 2 ounce travel sizes in our popular Vanilla & Sweet Orange scent: Volumizing Shampoo, Volumizing Conditioner, All Over Lotion, Shower Gel, Essential Mist, and Lip Balm; as well as our great French Lavender scent: Balancing Shampoo (Tea Tree & Lavender), Balancing Conditioner (Tea Tree & Lavender), All Over Lotion, Shower Gel, Essential Mist, and Pineapple & Coconut Lip Balm and our amazing Organic Hand Sanitizer. For details, visit our Trial & Travel section.
Where can I find your products locally?
Search for a store near you in our Find a Retailer section.
I received this piece of soap as a gift and I love it, what’s the name/scent of it?
Check out our Artisan Products pages for a complete list of all our soaps, salts and scents.
How do you prevent your products from spoiling? Do you use preservatives?
One strategy we employ is reducing the amount of water contained in our products. The water content of a product is a major factor in spoilage. Due to the low water content we are able to use all-natural preservatives such as Japanese Honeysuckle extract and rosemary extract. Many of our other ingredients have preservative properties as well. Essentially, we give you more for your money and in the process eliminate the need to use chemical preservatives.
How do you scent your products?
The natural way! We use only 100% natural essential oils and botanical extracts. We do not use water or alcohols in our extracts, but instead use kosher vegetable glycerin as a base.
Do you only use natural colors?
Yes. We quite literally searched the world looking for natural ingredients with colorful properties. We have discovered that we can use natural colorings from seeds, pulp, algae, chlorophyll, and other completely natural ingredients to produce vibrant colors without the potentially harmful side-effects of artificial ingredients.